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Terms and Conditions |
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The
following terms and conditions apply to all transactions on
www.Cloister-Uniforms.co.uk and www.Cloister-Uniforms.com |
The
use of this site indicates your acceptance of these terms and conditions.
The placement of an order indicates your acceptance of these terms and conditions.
These terms and conditions also extend to cover mail order sales not sold via
the website. We recommend that you read them carefully and print a copy for
future reference. |
General
These terms and conditions do not affect your statutory rights. To order goods
through this website you must be at least 18 years of age and accept delivery
within the UK. We will treat each order for goods as an offer by you to
purchase the goods subject to these terms and conditions. |
Description of Goods
The descriptions given are believed to accurate to the best of our knowledge. |
Payment and Price
The total price payable for the goods will be stipulated at the time when you
place your order whether or not the order has been confirmed. We are entitled
to make adjustments to the price to take account of any increase in our supplier’s
prices, or the imposition of any taxes or duties, or if due to an error or
omission the price published for the goods is wrong whether or not the order
has been confirmed. We will inform you of the correct price and give you the
opportunity to cancel the order. |
Typographical Errors
In the event a product is listed at an incorrect price due to typographical
error or error in pricing information from our suppliers, taxes or duty changes,
we shall have the right to refuse or cancel any orders listed at the incorrect
price whether or not the order has been confirmed. If your credit card has already
been charged and we subsequently cancel your order, we will immediately issue
a credit to your credit card account in the value of the incorrect price
(including delivery charges). |
Availability of Goods
All products and services are subject to availability and may be withdrawn at
any time. If we do not supply the goods for any reason we will not charge you
for these and we will refund any money already paid for them. However, we will
not be responsible for compensating you for any other losses you may suffer if
we do not supply the goods. |
Returns Policy
The risk in the goods passes to you when the goods are delivered to the delivery
address. Ownership of the goods remains with Cloister Uniforms Ltd until payment
has been received in full for the goods and any other garments for which payment
is also due.
If any garments are not required for any reason we will be happy to replace them
or to refund their value provided that; (a) they are returned to us carriage paid,
unused (other than for the purpose of trying on), within fourteen days of delivery;
(b) our invoice relating to the relevant goods has been paid by the due date; and
(c) a written note is enclosed quoting the invoice number and stating the reason
for the garments being returned. Garments which have been used but are returned
within seven days under the terms of the Consumer Protection (Distance Selling)
Regulations 2000, will also be refunded although a handling fee may be deducted
from the refund. In the case of return of ten or more garments a handling charge
relating to the administration costs incurred may be applied by Cloister Uniforms Ltd.
Goods returned are done so at your risk and you are advised to use a service which
provides a guarantee of delivery. This policy does not apply to altered or personalised
garments which are non-returnable. |
Risk
As soon as we have delivered the goods to your door you will be responsible
for them. We will only deliver goods to the address on the order and goods
will not be left without a signature. From the time of receipted delivery of
the goods, any loss or damage to the goods shall be at your own risk. Any transit
damage to the goods, shortages or incorrect goods supplied must be noted on
the delivery consignment note at the time of delivery. |
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make a note
on the carrier’s delivery consignment note and it will be your responsibility
to inform us within 2 days from delivery.
Shortages: It is your responsibility to sign for the correct number of packages
as shown on the carrier’s delivery consignment note. Any shortages must be noted
on the consignment note and it will be your responsibility to notify us within
2 days from delivery.
In-Correct Goods: It is your responsibility to notify us of any in-correct goods
supplied within 2 days from delivery.
Non-Deliveries: We will not accept liability for goods lost in transit unless
we are notified within 7 days from the expected delivery date.
If goods returned under this clause are found to be perfect and in full working
order, these will be returned to you and an administration fee of 15% of the
price of the goods along with the cost of carriage will be charged to your
credit card account. |
Cancellation of Orders:
You are entitled to withdraw from this contract within 7 days from delivery
of the goods for a full credit or refund less any applicable delivery charges.
The goods must be unopened and ‘as new’ in their original box and packaging
including all tags, labels etc. You must notify us within 7 days from date
of delivery and we will issue you with a Returns Authorisation Number. Returns
Authorisation number will be valid for 14 days and it will be your responsibility
to return the goods to us at your own cost and risk. Goods received back in
any condition other than ‘as new’ will be returned back to you.
Please note it is your responsibility to ensure that the goods you order are
specified to meet your intended purpose. |
